TraderDiary

1. Purpose and scope

This policy applies to paid KittuTrades subscriptions and digital features purchased through kittutrades.shop. Please review the plan, duration, features and total payable amount before you complete payment.

Important: Digital subscriptions may become available soon after payment confirmation. Because access can be delivered electronically, a refund is not automatic simply because a user changes their mind or does not use the subscription. We will, however, review duplicate charges, payment errors and cases where paid access was not provided as described, subject to applicable law.

2. When a refund may be considered

Duplicate payment: you were charged more than once for the same order or subscription.
Payment succeeded but access was not activated: payment is confirmed but the purchased access was not provided and we cannot reasonably resolve the issue within a reasonable time.
Incorrect amount or billing error: you were charged an amount that differs from the amount properly shown and accepted at checkout, after applicable discounts and disclosed charges.
Material service issue: a significant technical problem prevented access to the purchased service for a meaningful period and we could not reasonably resolve it or provide an appropriate alternative.
Other legally required cases: where a refund or other remedy is required by applicable law.

3. Situations that generally do not qualify

You changed your mind after the digital subscription or signals access was activated.
You did not use the features, forgot to cancel or did not achieve the trading results you expected.
You incurred trading losses or disagree with a market outcome. KittuTrades does not guarantee profits or specific results.
You selected the wrong plan after the plan name, duration and price were clearly displayed, unless applicable law requires otherwise.
Your account was suspended because of fraud, abuse or a material breach of our terms, except where a refund is required by law.

4. How to request a refund

Email payments@kittutrades.shop from your registered email address.
Use the subject line “Refund Request – KittuTrades”. Include your order/invoice reference, payment date, amount and a short explanation of the issue.
Do not send your password, OTP, UPI PIN or full card details. We may ask for limited information needed to locate the transaction.
Submit your request as soon as possible after noticing the issue. We recommend contacting us within 7 days of the transaction or problem so that we can investigate promptly; this suggested window does not remove any mandatory rights you may have under applicable law.

5. Review and processing

We will review the order and relevant payment/access records and may contact you for clarification. If a refund is approved, it will normally be initiated to the original payment method through the payment provider. The time taken for the amount to appear depends on the provider and your bank or payment instrument. We will communicate the decision and any available transaction reference.

Where a payment is still pending, first allow the payment provider to update the transaction status. If money was deducted but the order remains unresolved, contact us with the order reference so we can verify the status before any duplicate payment is attempted.

6. Payment gateway charges and partial refunds

Where a refund is approved, the refundable amount will be assessed against the transaction, the service delivered and applicable law. Any treatment of payment processing charges or partial access will be explained during the review where relevant. We will not withhold an amount where doing so would violate applicable law.

7. Chargebacks and disputed payments

If you believe a charge is incorrect, please contact us first where practical so we can investigate. You retain any rights available through your bank, payment provider or applicable law. We may provide transaction and service records to the payment provider to respond to a dispute.

8. No trading-performance refunds

Refund decisions are not based on whether a trade, signal or strategy was profitable. Trading involves risk, and no signal, analytics feature or educational content guarantees a particular result.

9. Statutory rights

This policy does not exclude or restrict any consumer right or remedy that cannot lawfully be excluded. If applicable law gives you a stronger right to a refund, replacement, cancellation or other remedy, that law will apply.

10. Contact

For billing and refund requests, email payments@kittutrades.shop. Include your invoice or order ID and never include sensitive authentication credentials.