1. Scope
This Privacy Policy explains how KittuTrades collects, uses, stores and shares information when you visit kittutrades.shop, create an account, maintain a trading journal, subscribe to a plan, contact us or use related features.
2. Information we may collect
- Account information: such as your name, email address, phone number and account identifiers that you provide.
- Trading and workspace information: trade journal entries, symbols, dates, prices, notes, goals, analytics inputs, watchlists and other information you choose to save.
- Order and payment information: selected plan, order reference, amount, currency, coupon, payment status, invoice details and transaction identifiers. Payment providers handle sensitive payment credentials; we do not intend to collect your full card number, UPI PIN or payment OTP.
- Technical information: basic device/browser information, IP address, logs, session identifiers, security events and information necessary to maintain the website.
- Communications: information you send when contacting support or responding to service messages.
3. How we use information
We use information to create and secure accounts, provide dashboards and journal features, calculate user-requested analytics, manage subscriptions and payments, issue invoices and service emails, respond to requests, prevent fraud and abuse, troubleshoot errors, improve the service, comply with legal obligations and enforce our terms.
4. Legal basis and consent
Where applicable law requires a legal basis, we process information as necessary to provide a service you request, comply with legal obligations, protect legitimate interests such as platform security, or on the basis of your consent. Where processing relies on consent, you may withdraw it subject to legal and operational limitations.
5. When information may be shared
We do not sell your personal information. We may share limited information with service providers who help operate the website, including hosting, payment processing, email delivery, security and technical support providers; with professional advisers where necessary; or with authorities where required by law or necessary to protect rights, safety and security. Payment provider processing is also subject to that provider's own privacy terms.
6. Cookies, sessions and security
The website may use session cookies or similar technologies to keep you signed in, preserve security protections, remember preferences and support essential functionality. Your browser may allow you to manage cookies, but disabling essential cookies can affect login or checkout. We use reasonable technical and organisational measures designed to protect information; no internet transmission or storage method can be guaranteed completely secure.
7. Retention
We keep information for as long as reasonably necessary to provide the service, maintain business and payment records, resolve disputes, enforce agreements and comply with legal obligations. Retention periods vary by information type and purpose. When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to lawful retention requirements and backup cycles.
8. Your choices and rights
Subject to applicable law, you may request access to, correction of or deletion of personal information, ask questions about processing, or withdraw consent where consent is the basis. Some records may need to be retained for legal, security, fraud-prevention or accounting purposes. We may need to verify your identity before acting on a request.
9. Third-party services and links
The website may link to third-party services, including payment pages. Those services operate under their own terms and privacy policies. We are not responsible for the privacy practices of sites we do not control; review their policies before sharing information.
10. Children's privacy
KittuTrades is intended for adults aged 18 or older and is not designed for children. If you believe a child has provided personal information to us, contact us so we can review the request and take appropriate action under applicable law.
11. Changes to this policy
We may update this Privacy Policy as the service or applicable law changes. Updates will be posted here with a revised effective date.
12. Contact
For privacy-related requests, contact payments@kittutrades.shop and clearly write “Privacy Request” in the subject. We may direct your request to the appropriate person or ask for information needed to verify it.